Last Updated: March 12, 2026
EpoxyFlow sends transactional text messages to homeowners on behalf of epoxy flooring contractors who use our platform. This section describes how we collect, use, and protect mobile phone numbers and SMS-related data.
What we collect: Your mobile phone number, provided either directly to your contractor or through an EpoxyFlow lead capture form.
How we use it: To send transactional SMS messages including quote notifications with payment links, payment confirmations, and payment reminders. Messages are sent only when a contractor initiates an action in the EpoxyFlow platform. No marketing or promotional messages are sent.
How consent is obtained: Homeowners consent to receive SMS messages by either (1) checking an opt-in checkbox on the contractor's EpoxyFlow lead capture form, or (2) providing their phone number directly to their contractor during an in-person estimate or phone consultation, at which time the contractor informs them that quotes and payment links will be sent via text.
Message frequency: Varies based on your transactions with your contractor. Typically 1–3 messages per project.
Message and data rates may apply.
Opt-out: Text STOP to opt out at any time. You will receive a confirmation and no further messages will be sent.
Help: Text HELP for assistance, or contact us at josh@epoxyflow.io or (949) 464-4525.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, share, or distribute any mobile opt-in data or consent information to any third parties, lead generators, or affiliates under any circumstances.
Third-party service providers: We use Twilio solely for the purpose of delivering transactional SMS messages. Twilio does not use your phone number for any purpose other than message delivery. No other third parties have access to your mobile information.
EpoxyFlow ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our platform.
For Contractors (Business Users):
For Homeowners (Customers of Contractors):
We use information collected to:
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not share or sell mobile phone numbers or any mobile opt-in data with third parties or affiliates for any purpose, including marketing and promotional purposes.
We may share information with the following service providers solely for the purpose of operating the EpoxyFlow platform:
These service providers are bound by their own privacy policies and are not permitted to use your information for any purpose other than providing their services to us.
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. Payment processing is handled by Stripe, which is PCI DSS compliant.
We retain your information for as long as your account is active or as needed to provide services. Contractors may delete lead and customer data at any time through the platform.
You have the right to:
EpoxyFlow uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.
We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification.
For questions about this Privacy Policy, contact us at:
EpoxyFlow
Email: josh@epoxyflow.io
Phone: (949) 464-4525
Website: https://epoxyflow.io